Question	Total Responses	Average Response	Response Breakdown
Sent me a proposal within agreed time	0	87.50	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Understood what I needed for a successful event and met my needs	0	87.50	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Maintained regular and timely communications	0	88.75	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Provided excellent follow-through with requests	0	90.00	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Showed a flexible approach in understanding and meeting my needs	0	88.12	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Provided effective pre-event meeting (if applicable)	0	46.25	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Overall satisfaction with how we managed the planning of your event	0	89.37	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR

Please tell us about your event experience

Set-up was on time and as requested	0	95.62	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Good overall facility appearance	0	94.37	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Rooms were refreshed during breaks	0	43.75	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Room facilities (lighting, temperature, seating) were comfortable	0	90.62	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Overall satisfaction with event or meeting space	0	93.75	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR

Question	Total Responses	Average Response	Response Breakdown
Provided excellent follow up throughout event	0	89.37	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Was available when needed	0	90.62	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Overall satisfaction with the operational contact	0	88.75	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Offered an appropriate range of choices	0	84.37	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Food and beverage QUALITY during the meeting or event met expectations	0	86.87	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Food and beverage SERVICE during the meeting or event met expectations	0	86.25	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Overall satisfaction with food and beverage service during the meeting or event	0	79.37	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Bill was accurate	0	86.25	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Bill was easy to understand	0	85.62	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Overall satisfaction with billing	0	81.25	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR

Question	Total Responses	Average Response	Response Breakdown
Friendly staff	0	95.00	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Knowledgeable and helpful staff	0	93.75	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Overall satisfaction - as a meeting planner	0	91.87	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
Overall satisfaction - based on attendee feedback	0	93.12	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
I would recommend meetings or events in this venue to others	0	86.25	Score 1 2 3 4 5 6 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 7 8 9 10 N/A % @ERROR @ERROR @ERROR @ERROR @ERROR
Overall value for the price	0	75.62	Score 10 20 30 40 50 60 % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score 70 80 90 100 NA % @ERROR @ERROR @ERROR @ERROR @ERROR
8. How did you find out about holding meetings or events at this venue?	0	6.87	Score Internet Word of Mouth News Media Referral Visit by Sales Manager Direct Mail % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score Have used an IHG venue before Other % @ERROR @ERROR
9. What was the deciding factor to hold your meeting or event at this venue?	0	6.50	Score Price Location Venue product Ability to meet needs Service delivery throughout enquiry Other % @ERROR @ERROR @ERROR @ERROR @ERROR @ERROR Score %